Frequently Asked Questions
Shipping & Delivery
Q: How fast is shipping to the USA?
A: We ship from US warehouses, so delivery takes just 2-4 business days anywhere in the USA. Free shipping on orders over $50.
Q: How fast is shipping to Canada, Europe, UK, and Australia?
A: We use local warehouses in each region:
- 🇨🇦 Canada: 3-7 business days
- 🇪🇺 Europe: 5-10 business days
- 🇬🇧 UK: 5-7 business days
- 🇦🇺 Australia: 5-10 business days
Q: Do you ship internationally?
A: Yes! We ship to USA, Canada, Europe, UK, and Australia with fast delivery from regional warehouses.
Q: Will I have to pay customs fees or duties?
A: For USA and Canada, customs fees are rare. For Europe, UK, and Australia, any applicable duties or VAT will be calculated and shown at checkout—no surprise fees when your package arrives.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Halal Certification & Product Quality
Q: How do you verify that products are halal?
A: We rigorously vet every product and supplier. We check ingredient lists, manufacturing processes, and require halal certification from recognized authorities wherever possible. If a product isn't certified, we ensure it contains absolutely no haram ingredients (no pork, no alcohol, no non-halal animal derivatives).
Q: Are all your products gelatin-free?
A: Many are, but always check individual product descriptions. For products that contain gelatin, we ensure it's halal bovine gelatin—never pork.
Q: Do you test for hidden haram ingredients?
A: Yes. We work closely with suppliers and review all ingredient documentation. If we find any questionable ingredients, we don't carry the product.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return most items within 30 days for a full refund.
Q: How do I start a return?
A: Email us at support@tayyibliving.com with your order number and reason for return. We'll provide a prepaid return shipping label and instructions.
Q: Are there any items that can't be returned?
A: For health and hygiene reasons, we cannot accept returns on opened supplements or worn hijabs (unless defective).
Q: How long do refunds take?
A: Once we receive your return, we'll process your refund within 3-5 business days. It may take another 5-10 business days to appear on your statement, depending on your bank.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and PayPal.
Q: Do you charge sales tax/VAT?
A: Sales tax and VAT are automatically calculated based on your shipping address, as required by local laws.
Account & Technical
Q: Do I need an account to order?
A: You can check out as a guest. However, creating an account lets you track orders, save your address, and earn rewards faster.
Q: Can I change or cancel my order after placing it?
A: Please email us immediately at support@tayyibliving.com. We'll do our best to help, but we can't guarantee changes once an order is packed (we process orders quickly!).
Wholesale & Partnerships
Q: Do you offer wholesale pricing for masjids or Islamic schools?
A: Yes! Please email wholesale@tayyibliving.com with details about your organization, and we'll send wholesale pricing.